Privacy Policy

Last updated: 20 January 2026

Your privacy is important to me, and I’m committed to protecting your personal information. This Privacy Policy explains how I collect, use, and protect any personal data you provide when you visit this website or work with me.

Who I am:

This website is operated by Carolyn Frain.
If you have any questions about this policy or how your data is used, you can contact me at:
Email: [email protected]

What personal data I collect:

I may collect and process the following information:

  • Your name and email address (for example, if you contact me or sign up to emails)

  • Any information you choose to share with me via contact forms, email, or booking systems

  • Basic technical data such as IP address, browser type, and pages visited (via cookies or analytics)

I only collect the information that is necessary and relevant.

How your data is used:

Your personal data may be used to:

  • Respond to enquiries or messages

  • Provide services, courses, or information you request

  • Send emails or updates you have opted in to receive

  • Improve the content and performance of this website

  • Meet legal or regulatory requirements if necessary

Your data is never sold or shared for marketing purposes.

Lawful basis for processing:

Under UK GDPR, I rely on the following lawful bases:

  • Consent – where you have actively opted in (e.g. email newsletters)

  • Contract – where data is needed to deliver a service you’ve requested

  • Legitimate interests – to run and improve my business in a reasonable and expected way

  • Legal obligation – where required by law

Email communications:

If you subscribe to my mailing list, you can unsubscribe at any time by clicking the link in any email or by contacting me directly.

How your data is stored:

I take reasonable steps to keep your information secure and confidential. Data is stored using secure systems and is only accessed by me or trusted service providers where necessary.

I keep personal data only for as long as it is needed for its intended purpose.

Sharing your data:

Your data may be shared with trusted third-party services only when necessary, such as:

  • Email marketing platforms

  • Website hosting providers

  • Booking or payment systems

All third parties are required to handle your data securely and in line with UK GDPR.

Cookies:

This website may use cookies to improve your browsing experience and understand how visitors use the site. You can control or disable cookies through your browser settings.

Your rights:

Under UK GDPR, you have the right to:

  • Access the personal data I hold about you

  • Request correction or deletion of your data

  • Withdraw consent at any time

  • Object to or restrict processing

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact me using the details above.

Changes to this policy:

This Privacy Policy may be updated from time to time. Any changes will be posted on this page.